Press Release: Gadali Demonstrates 50% Faster Rescheduling and 15 Hours Weekly Capacity Gains in Aged Care
ECH and Microsoft Elevate apply agentic AI product, Schedtris built by Gadali to redesign a critical industry process
Sydney, Australia – June 2026 - Gadali will release its latest whitepaper, “How Agentic AI is Transforming Industry Processes: Beyond Delivery,” developed in collaboration with ECH and Microsoft Elevate, outlining how organisations can redesign core operational workflows to materially improve performance in aged care. The paper argues that the next phase of AI adoption is not centred on personal productivity, but on transforming industry processes -the repeatable, end-to-end workflows that shape cost, speed, resilience and service outcomes. At the centre of the whitepaper is ECH’s implementation of Schedtris, an agentic decision support system deployed within its Microsoft Azure environment and integrated with AlayaCare operational data. The system helps schedulers respond to last-minute workforce disruptions by reasoning across worker skills, location, continuity, travel time and availability using live scheduling, workforce, skills and availability data.
Redesigning a Critical Aged Care Process Schedtris focuses on a high-frequency, cross-functional process shared across aged care: lastminute scheduling and rapid reassignment of care when disruption occurs. By structuring what was previously a high-pressure, judgement-heavy task, ECH has translated frontline knowledge into a repeatable decision framework, allowing schedulers to prioritise options quickly while retaining human oversight.
“Before Schedtris, a disrupted morning meant schedulers at 7am were scrambling under intense time pressure while holding huge amounts of complexity in their heads. Schedtris gives them structure exactly when the pressure peaks. The agent doesn’t make the decision for them, but it helps them make better decisions quickly and with more confidence.”
Sharon Paulson, Head of Digital Workplace Services, ECH "
Measurable Gains in Performance and Capacity.
The redesign of this core process has delivered clear operational outcomes:
50% reduction in morning rescheduling time
15 hours of scheduling capacity recovered per week
Reduction from ~8 minutes to under 4 minutes per vacancy
Disruption window reduced from two hours to under one hour
These improvements have strengthened service reliability, workforce coordination and continuity of care, ensuring clients are more likely to be supported by workers they already know and trust.
From Individual Productivity to Process Transformation
The whitepaper distinguishes agentic AI from earlier forms of AI adoption. While productivity tools improve individual output and automation executes predefined tasks, agentic systems improve the quality and speed of decisions inside a live process, reshaping how work is coordinated end-to-end.
Schedtris exemplifies this shift by embedding AI into a decision-intensive workflow, using live, trusted operational data and structured logic to support real-time decision-making.
Enabled by Microsoft Elevate and Azure
The solution was deployed within ECH’s Microsoft Azure and Microsoft 365 environment, with secure read-only integration to AlayaCare supporting access to live scheduling, workforce, skills and availability data. This ensured that governance, security and data integration remained aligned with enterprise controls while enabling real-time insights.
“Microsoft Elevate is grounded in a simple belief: when we put people first, technology becomes a force multiplier for social impact. Working alongside organisations like ECH, we are exploring how AI can support the delivery of critical human services, enhancing real-time decision-making, strengthening operational resilience, and ultimately enabling more responsive and equitable outcomes at scale.”
- Anita Sood, Microsoft Asia Elevate Commercial Lead
Five Disciplines for Lasting Impact
The whitepaper outlines five disciplines that separate meaningful transformation from isolated pilots:
Start with a business problem that matters
Codify frontline judgement into process logic
Treat data quality as infrastructure
Pair the technology build with change management
Use a focused win to build broader momentum
ECH’s implementation demonstrates how executive alignment across governance, data, ownership and change leadership enables AI to move beyond incremental gains toward process-level transformation.
A Model for the Aged Care Sector
For aged care providers under increasing pressure to do more with constrained resources, the findings show that process redesign -not just technology adoption - is the key to improving performance.
By transforming a process long treated as an unavoidable operational burden, ECH has shown how AI can strengthen workforce stability, service delivery and organisational resilience, providing a practical model for broader industry adoption.
About Gadali
Gadali is an Australian technology consultancy specialising in human-centred digital solutions across government, health, and community services. Working in close partnership with organisations and frontline teams, Gadali designs and delivers secure, scalable solutions using Microsoft technologies to improve workforce efficiency, service delivery, and realworld- outcomes
Featured in:
Australian Ageing Agenda, CFOtech Australia, CareAbout, IT Brief Australia, Mindell, Windows Forum, eCommerceNews Australia, and more