ECH
Modernising rescheduling processes to ensure smoother, faster and robust service delivery.
Industry
Healthcare
Location
South Australia
Challenge
ECH, one of Australia’s largest integrated aged‑care providers, faced a major operational challenge: rescheduling client appointments during sudden support‑worker absences, a process previously handled through time‑consuming manual coordination.
The Solution
Gadali designed and delivered Schedtris: an AI‑powered M365 Copilot agent that identifies absences, recommends qualified replacement workers, and provides transparent data instantly for Schedulers who remain in control of decision-making.
The Outcome
The result is faster rescheduling and reduced operational load on scheduling teams, ultimately increasing the continuity of care for ECH clients.
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