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How ECH and Microsoft Are Using AI to Transform Workforce Scheduling
Watch this webinar to discover how ECH Inc., in collaboration with Microsoft and GADALI Group, applied AI in a live operational environment to improve workforce scheduling and operational resilience in aged and home care.
Featured speakers:
Sharon Paulson – Head of Digital Workplace Services, ECH Inc.
Rohit Lakhanpal – Microsoft Brett Gordon – GADALI Group
Michael Friedrich – GADALI Group
Nicolas Rodi – GADALI Group
Key takeaways:
In this session, the speakers share how ECH moved from an AI concept to a production-ready scheduling and rescheduling capability that supports operational decision-making, reduces service disruption, improves continuity of care, and better supports frontline teams.
Attendees will gain practical insights into deploying AI in complex service environments, managing risk and change, and identifying the areas where leaders can achieve early and measurable business value. Hear directly from leaders across ECH,
Microsoft, and GADALI Group as they share real-world experiences, outcomes, and recommendations for organisations looking to move beyond AI experimentation and deliver measurable operational impact.
Hear directly from leaders across ECH, Microsoft, and GADALI Group as they share real-world experiences, outcomes, and recommendations for organisations looking to move beyond AI experimentation and deliver measurable operational impact.
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