Ready to Optimize Your Home Care Scheduling?
Discover how AI-powered workforce scheduling can help improve efficiency, reduce administrative burden, and enhance care delivery.
How ECH's Agentic AI is Transforming Industry Processes
Watch this video how Sharon Paulson, Head of Digital Workplace Services at ECH, showcases how ECH is transforming home care scheduling with a Microsoft Copilot solution built with Gadali.
ECH, a not-for-profit provider across home care, retirement living, wellness, and allied health, faced a major challenge—managing last-minute absences while maintaining quality care and continuity for clients. With a custom Copilot agent integrated into their Alaya Care system, ECH can now intelligently recommend the best carers for vacant visits, prioritising familiarity, proximity, and efficiency—while keeping humans in the loop.
Key outcomes:
Reduced scheduling effort by 50%
Resolved absences in minutes instead of hours
Improved continuity of care and client experience
Delivered a working solution in just 4 weeks
Sharon also shares practical advice on adopting GenAI—focusing on the biggest problem first, partnering with the right experts, and always centering solutions around client outcomes.
If you're exploring how Copilot and GenAI Strategy & Outcomes can transform service operations, this is a must-watch.
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